Almost everyone has been in this situation where the key no longer opens the car. It becomes even more unpleasant if this happens abroad and you don't speak the respective language. This also happened in the north of Germany, in the city of Lübeck.
A tourist couple from Russia parked their car at the hotel parking lot in the evening and got the nasty surprise the next morning.
The vehicle, a Mercedes-Benz E-Class of the W211 model series, no longer reacts to the radio key and can no longer be opened.
After all self-attempts had failed, the tourists contacted our breakdown service www.awhelp24.com via the Internet.
Together with the customer service representative and our mechanic, we tried several ways of opening the vehicle on our own.
Unfortunately this did not lead to a positive result.
Our account manager then organised a tow truck to transport the defective car to the nearest Mercedes-Benz service centre.
After checking the proof of ownership, the vehicle was re-encoded there and the key was re-learned.