Statistics show that despite the reliability of modern vehicles, road problems are not uncommon. According to statistics, drivers in Germany call for technical assistance on average every 8 seconds, or about ten thousand times a day, waiting about 45 minutes. The three main causes of road problems include discharged batteries, ignition and fuel system faults. These are followed by punctures, electronic, brake or steering problems or an empty fuel tank. But what about a foreigner whose car or truck broke down abroad? Where can you look for help without knowing the language? AWHelp24's Helpdesk Information Department advises you on how to correctly react to a breakdown on the road: 1. switch on the warning lights and drive over the hard shoulder or into an emergency stop/breakdown bay. 2. put on a warning waistcoat before leaving the cockpit. 3. then you must install the warning triangle. On the motorway, the distance from the car to the sign must be at least 150 metres. 4. regardless of the complexity of the problem, the question is whether technical assistance must be requested. If you do not do this yourself, special roadside supervisors will do it for you and it is impossible to discuss the price or the time of repair. The AWHelp24 service will process your call at any time of day and provide a help option immediately. If you don't have a mobile phone, you can call for technical assistance on the motorway via the emergency call pillar, which is located every two kilometres in Germany. The direction to them is indicated by black triangles on the delineators placed every fifty metres. 5. for your safety, wait for help to arrive regardless of the weather and follow the guardrail. "The cost of repairing my vehicle will be covered by the Green Card," you say. Let's take a look at what you can really count on with this car insurance: - Evacuation of the vehicle in the event of a breakdown or accident; - Emergency roadside technical assistance (wheel changes, battery recharging, assistance with refuelling, minor electrical and vehicle systems repairs that do not require work under the hood or engine compartment of the vehicle); - Consultation with a mechanic on the operation and repair of vehicle faults. BUT! The maximum towing distance is 100 km. And no one will carry you over the limit. What to do if the breakdown is serious and simple roadside repairs are essential? Take a European country like Germany, for example. The rates for the work of a tow truck in Germany and other Western European countries are not standardised. Bills requested by the police for technical service start at 250 euros. It is recommended to call a service yourself to agree on the price in advance. In addition, before calling a tow truck, it is recommended to always consider cheaper options to fix the breakdown, such as repairs on site or the transport of the truck on a low loader. For the operation of approved repair stations for trucks in Germany you have to pay 80 Euros per hour plus 19% VAT on average. Independent repair stations ask for upwards of 60 Euros per hour. An additional cost factor can be a fine. For example, the lack of high-visibility waistcoats and an emergency triangle on German roads carries a fine of 15 euros. AWHelp24's helpdesk saves them additional costs. If you call our company, you can request a tow truck at a more attractive price. A tow truck may not even be necessary, as we will first try to repair your car on site. Specialists from AWHelp24 have extensive experience, skills and knowledge. Our company has been carrying out similar work for over 15 years. Therefore, all employees, from operators to mechanics, do an excellent job on tasks of any complexity. AWHelp24 is your travel assistant throughout Europe! Call our service hotline !!! Help is closer than you think!