Driving past Berlin on the A10 Autobahn, the Volvo FH truck driver felt a sudden loss of power. The same was fully confirmed by the instruments. Stopping and making a quick inspection of the engine, the driver noticed an impurity in the coolant.
Since experience told him that this was one of the main symptoms of a cylinder head integrity violation, the driver decided not to risk it, but immediately turned to the professionals of the AWHelp24 international driver assistance service. The service operator picked up the nearest free freight service center, agreed on an urgent repair and sent a truck there.
Diagnostics in the car service confirmed the driver’s fears.
It was decided to first carry out the troubleshooting of the cylinder head: disassembling the cylinder head, washing and evaluating the state of the gas distribution mechanism. Based on the results, a list of repair work and necessary spare parts was compiled. After agreeing with the owner of Volvo, the service managers purchased all the necessary spare parts on the partsbit.de online service with urgent delivery, and the mechanics started directly to repair the car.
Two days later, the truck was fully prepared to continue on its way across Europe. And the owner of Volvo saved at least 40% of the cost of repairs and 30% of the cost of spare parts, just by contacting the correct AWHelp24 help desk.
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