On 23 September 2026, a customer contacted AWHelp24 after a Scania S410 broke down. The truck was at a parking area at Schloßstraße 41, 44653 Herne, near the A42 motorway.
Work carried out
The call was received at 17:44. Within approximately 15 minutes, the operator collected the information needed to arrange assistance and make a preliminary assessment of the possible cause of the fault.
After the details had been agreed, AWHelp24 selected the nearest available partner, PANNENHILFE SRL, that could carry out the repair on site.
The partner arrived at around 21:00 with the necessary spare parts. The air dryer valve cover on the Scania S410 was replaced. The fault was repaired directly at the parking area.
Job at a glance
- Date and time of the call: 23 September 2026, 17:44.
- Location: parking area, Schloßstraße 41, 44653 Herne, near the A42.
- Vehicle: Scania S410.
- Information gathering: approximately 15 minutes.
- Partner arrival: around 21:00 in this case.
- Work carried out: replacement of the air dryer valve cover.
- Partner carrying out the work: PANNENHILFE SRL.
- AWHelp24’s role: handling the request, gathering information, selecting the partner and arranging the callout.
- Outcome: the fault was repaired on site.
AWHelp24 arranges mobile truck repairs in Germany, including in 44653 Herne. When requesting assistance, provide your location, the truck model and the symptoms of the fault.